Shipping Policy
At Zeno Trading and Promotions Pvt Ltd, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for detailed information about our delivery process.
1. Shipping Areas
We currently ship our products across India. International shipping is not available at this time.
2. Shipping Partners
We partner with trusted and reliable courier services such as Delhivery, FedEx, DTDC, and others to ensure your orders are delivered safely and on time.
3. Shipping Time
Processing Time: Orders are processed within 1-2 business days after payment confirmation.
Delivery Time: Once your order is shipped, delivery typically takes 3-7 business days, depending on your location and the shipping method selected.
Estimated Delivery Time: You can expect to receive your order within 5-9 business days from the date of order confirmation.
Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or logistical delays.
4. Shipping Charges
Shipping charges are calculated based on the weight of the product, delivery location, and shipping method selected.
Free Shipping: We offer free shipping on all orders above ₹999.
For orders below ₹999, a flat shipping fee of ₹99 will be applied.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can use this tracking number to monitor the status of your delivery on the courier partner’s website.
6. Shipping Address
Please ensure that your shipping address is complete and accurate, including your PIN code and contact details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Undelivered Orders
If your order is returned to us due to an incorrect address, the customer not being available, or refusal to accept the package, we will contact you to reship the order. Additional shipping charges may apply for reshipment.
8. Delays in Delivery
While we make every effort to deliver your order on time, delays may occur due to reasons beyond our control, such as:
Natural disasters or extreme weather conditions.
Strikes or logistical delays.
Public holidays or festivals.
In such cases, we will keep you informed about the status of your order.
9. Contact Us
If you have any questions or concerns about your order or our shipping policy, please feel free to contact us at:
Email: amir@bhabhagrup.net
Phone: 9167770315
Thank you for choosing Zeno Trading and Promotions Pvt Ltd. We appreciate your trust in us and look forward to serving you!